Welcome to SparkPath! We’re on a mission to help people discover meaningful careers by shifting how education approaches career exploration. We’re looking for a capable Operations & Revenue Coordinator to join our team.
In this pivotal role, you’ll own and operate the core systems that keep SparkPath running: sales, operations, billing, customer success, shipping, conferences, and internal workflows. You’ll work closely with our Founder, JP Michel, not by managing his calendar or inbox, but by removing operational friction, addressing customer needs, and running sales systems to drive revenue. If you’re detail-oriented, calm under pressure, comfortable working close to revenue, and find satisfaction in making complex operations run cleanly behind the scenes, this role may be a strong fit.
What You’ll be Doing In this Role
-
Billing and Invoicing: Manage the full billing lifecycle in QBO (estimates, invoices, recurring billing, payments, churn)
-
Revenue Operations: Maintain revenue accuracy, payment follow-ups, and coordination with the accountant
-
Sales Operations & Customer Support: Own inbound inquiries, account setup, access management, onboarding coordination, and CRM hygiene
-
Customer Discovery & Sales Intelligence: Research institutional customers and prepare pricing context and insights for sales conversations
-
Conferences & On-Site Events: Own conference logistics end-to-end, including materials, booth operations, ; sales support, and post-event invoicing and follow-up
-
Admin, Reporting & Systems: Maintain SOPs, Loom documentation, internal data exports, usage audits, and monthly/annual reporting
-
Shipping, Fulfillment & Inventory: Manage physical order fulfillment, shipping, inventory tracking, procurement, and customer shipping support (at our Ottawa office, or from your home)
Photo by Klára Vernarcová on Unsplash
Reading this makes you say, “That is SO ME!”
-
You think like an operator, not an assistant.
-
You’re comfortable owning processes end-to-end.
-
You enjoy detail-heavy work where accuracy matters.
-
You’re calm and grounded when things get busy or ambiguous.
-
You’re proactive and don’t wait to be told what to fix.
-
You understand how systems interact and prevent downstream errors.
-
You communicate clearly and close loops consistently.
-
You care about meaningful work in education and career development.
-
You are a self-starter, self-reliant and super responsible.
-
You are known for your strong organizational skills and have a keen sense of priorities.
-
You have the ability to manage multiple projects simultaneously and getting things done on time.
-
You are not afraid to try new things and new approaches that have not been done before, it’s excites you and makes you grow.
Necessary Skills
-
Experience in operations, sales support, billing, customer success, and/or administration.
-
Comfort working with revenue-adjacent tasks (invoicing, payments, follow-ups).
-
Strong attention to detail and organizational skills.
-
Ability to manage multiple recurring responsibilities reliably.
-
You are tech savvy. If you don’t know our tech tools: GSuite, JotForm, ChatGPT, MongoDB, Firebase, QBO, Shopify, you have a can-learn attitude and are open to grow your skills, fast, to be efficient in the team.
-
A college or university degree is preferred.
-
English, writing and speaking is essential. Fluency in French is an advantage.
What the Role is Not
-
A passive job where you wait for instructions; you'll be responsible for planning and executing and need to have initiative and be resourceful.
-
A traditional Executive Assistant role.
-
For those who dislike operational or financial work.
-
For people who need rigid structure or constant direction.
-
For those who prefer visibility over behind-the-scenes impact.
-
This role may not be the right fit for those who seek frequent social interaction or rapid role changes. Success for this role will come from consistency, depth, and behind-the-scenes ownership, rather than external recognition.
What Makes This Position Unique
This role gives you the chance to join a small team with a big mission: transforming how people think about their careers. Instead of focusing on job titles, we inspire individuals to focus on the challenges they can tackle through their work.
SparkPath has already helped over 130,000 students to see their careers through this lens (called the Challenge mindset).
In this role, you’ll have the opportunity to help us reach 1,000,000 people, shaping the future of work and the way individuals find purpose in their careers.
Plus, we're committed to your professional growth, offering opportunities for coaching, training, and rapid learning, growing your own spark!
Location/Work Environment
While we're based in Ottawa, Ontario, Canada, this position is remote-friendly. Since this position requires shipping our products, you can choose to ship them from our office in Ottawa, or from your home.
The ideal candidate must be available between 8 am-4 pm EST and can expect around 30-40 hours of work per week.
You can combine this role with other commitments, provided you reserve dedicated weekly time slots for SparkPath.
The starting salary range is CA$24/hr - CA$28/hr.
To apply, click here to submit a short video answering the following question: "Considering the demands and challenges of this role, how do you see yourself thriving and making a difference here?"
Cover Photo by Solid Solutions en Identification SA on Unsplash
